General shipping information:
To qualify for free shipping, you must purchase a total of $50.00 worth of merchandise before taxes, shipping and handling. Does not include Sole Society e-gift cards. No price adjustments on previous purchases. Effective February 23rd, 2015, at 12 am PST.
Most orders are processed and shipped within 24 hours of the order date. If an order is shipped via UPS ground within the continental United States it should take 5 to 10 business days to arrive, depending on your proximity to California. Orders shipped to Alaska, Hawaii, Canada, Puerto Rico and military addresses can take up to 15 business days to arrive. Any orders shipped via Fedex SmartPost can take an additional 5 business days to get delivered, depending on the post office that's delivering the package. Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume.
1. If I choose Expedited Shipping when will my order arrive?
|EXPEDITED SHIPPING METHODS AND ARRIVAL (excludes weekends or holidays)
|Orders Before 11:00 AM PST||3rd Business Day||2nd Business Day||Next Business Day|
2. Can Sole Society ship to PO Boxes?
Sole Society does not ship to PO Boxes.
3. Can Sole Society ship to APO/FPO addresses?
Sole Society now ships to Armed Forces America, Armed Forces Europe, and Armed Forces Pacific. You’ll find these options at the very bottom of the State/Province dropdowns on the Shipping and Billing pages during checkout. A $12.95 shipping charge will apply.
4. Does Sole Society ship to Alaska, Hawaii, and Puerto Rico?
Yes, ground only. No expedited shipping. A $12.95 shipping charge will apply for orders shipping to Canada, Puerto Rico, Alaska, and Hawaii
5. Does Sole Society ship internationally?
Only to Canada. No expedited shipping. A $12.95 shipping fee will be applied.
6. Do I get my expedited shipping charge back if I return a pair of shoes?
Expedited Shipping charges are not returnable or refundable.
7. What is ShopRunner free 2-day shipping?
ShopRunner members are entitled to FREE Two-Day shipping on all purchases of eligible items from participating retailers. Please note that ShopRunner expedited shipping services can't be used to ship packages to Alaska, Hawaii or Puerto Rico.
ShopRunner free 2-day shipping terms: